Overview

Out client has been relocating pets worldwide for over 30 years. We are passionate about providing a safe, smooth, and compassionate relocation experience for every pet and their owner. Known for their high standards and exceptional customer care, they are now looking for a dedicated and animal-loving individual to join their Pet Export team at their Crawley branch.
As a Pet Travel Specialist, you’ll play a vital role in arranging and managing the relocation of pets from the UK to international destinations. You will be the key point of contact for clients, guiding them through the process and ensuring their pets travel safely and comfortably.

Duties

• Provide quotations, advice, and travel information to potential and current clients. Plan and coordinate pet relocations from start to finish.
• Communicate with customers via phone and email on a daily basis.
• Book flights with airlines and prepare required travel documentation.
• Liaise with third parties such as kennels, catteries, and veterinary practices.
• Ensure compliance with airline requirements and destination country regulations. Maintain accurate records and uphold company standards throughout the pet’s relocation journey.
• Hours: Monday – Friday, 09:00 – 18:00 / 08:00 – 17:00 (1 hour lunch)

Experience

• Previous experience in pet travel, freight, exports, or customs is advantageous; alternatively, a strong willingness to learn and a proactive attitude are highly valued.
• Office-based customer service experience
• Competency in Microsoft Word and Outlook (Excel a plus)
• Strong English literacy, spelling, and grammar

Skills

• Strong communication skills (verbal and written)
• Excellent organisation and time management abilities
• High attention to detail and accuracy
• Ability to stay calm and think clearly under pressure
• A compassionate, customer-focused mindset
• Confidence and a reassuring presence when dealing with clients
• A genuine love for animals (owning pets is a plus)

What they offer

• Company laptop
• Company pension (after probation)
• Monthly tiered performance-based bonus
• On-call weekend/evening cover (with additional pay, shared across the team)
• On-call phone provided
• A supportive, animal-loving team environment
• Holiday: 20 days + 8 bank holidays